Identity verification

KYC

A few steps to verify your identity and meet regulatory requirements.

Login
Progress Step ·

Having trouble proceeding?

Current Status: Step of , User Type:

Please check the following:

  • Step 1: User Type selection
  • Step 2: Personal Details (Name, National ID, Date of Birth)
  • Step 3: Business Details (Business Name, Registration Number, KRA PIN, Director Names)
  • Step : Contact Information (Phone, Email, Address, Business Description)
  • Step : Document Upload (All required documents must be uploaded)

If you continue to have issues, please contact support at [email protected]

Step 1

Account type

Choose how you’ll use PayHero.

Step 2

Personal details

As shown on your government ID.

Step 3

Business details

Registration and tax information.

Step

Contact & use case

How we reach you and what you’ll use PayHero for.

Business description

Step

Documents

Clear scans or photos of each required item.

Max 10MB per file. Formats: JPG, PNG, PDF.

If you experience any issues uploading your documents, please email them to [email protected] with your username, email, and phone number.

Step

Review & submit

Confirm everything is accurate before sending for verification.

Summary
User type

Personal
Name:
National ID:
Date of Birth:
Business
Business Name:
Registration #:
KRA PIN:
Director Names:
Contact
Phone:
Email:
Address:
Business Description:
Documents
ID Front
ID Back
Proof of Address
Business Registration
CR12 Document
KRA PIN Document